REFUND POLICY

At Random Streetwear, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the conditions and procedures for returning items and receiving a refund.

Returns

Eligibility for Returns

To be eligible for a return, your item must:

Be unused and in the same condition that you received it.
Be in the original packaging with all tags attached.
Be returned within 30 days from the date of purchase.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Sale items or items purchased with a discount code

Return Process

Request a Return: To initiate a return, please contact us at info@random-streetwear.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
Prepare Your Package: Carefully pack the item(s) in the original packaging, including all tags and accessories. Include the return authorization provided by our customer service team.
Ship the Item: Ship the item(s) to the address provided in the return instructions. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Processing Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original method of payment within 5-7 business days.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please check your bank account and contact your credit card company or bank. Processing times may vary. If you have done this and still have not received your refund, please contact us at info@random-streetwear.com.

Exchanges

If you need to exchange an item for a different size or color, please follow the return process and indicate that you would like an exchange. Once the returned item is received and inspected, we will send out the replacement item. Exchange requests are subject to product availability.

Return Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@random-streetwear.com with your order number and a description of the issue. We will arrange for a replacement or refund at no additional cost to you.

If you have any questions or concerns about our Refund Policy, please contact us at:

Random Streetwear
www.random-streetwear.com
Email: info@random-streetwear.com
Address: Random Streetwear, 1170 Aubonne, Switzerland

Thank you for shopping with Random Streetwear! We value your business and strive to ensure you are completely satisfied with your purchase.